Shipping policy

SHIPPING POLICY

PROCESSING TIMES

Most of our products are made to order. Processing times may vary depending on the item and how busy we are.

We aim to dispatch orders as quickly as possible. Any estimated delivery dates shown at checkout are estimates and are not guaranteed.

UK DELIVERY

UK orders are sent using Royal Mail or another suitable tracked delivery service.

Once your order has been dispatched, tracking information will be provided where available.

INTERNATIONAL DELIVERY

International orders are sent using a tracked delivery service where available.

Delivery times vary by destination and may be affected by customs processing, local postal services and other circumstances outside our control.

Any customs duties, import taxes or other charges that apply will be shown at checkout where applicable, or may otherwise be payable by the recipient according to the rules of the destination country.

DELIVERY DELAYS

We cannot guarantee delivery dates once an order has been handed to the carrier.

A delayed parcel is not considered lost simply because an estimated delivery date has passed. If tracking has stopped updating or the parcel is significantly overdue, please contact us and we will investigate.

LOST PARCELS

If a parcel is confirmed as lost by the delivery carrier, we will arrange a replacement or refund as appropriate.

INCORRECT OR INCOMPLETE ADDRESSES

Please check your delivery address carefully before placing your order.

We cannot accept responsibility for delays or failed deliveries caused by an incorrect or incomplete address supplied by the customer.

If an order is returned to us because of an incorrect or incomplete address, additional postage may be required before the order can be resent.

DAMAGED ORDERS

If your order arrives damaged, please contact us as soon as possible and include photographs of the item and packaging so we can resolve the issue.

CONTACT

If you have any questions about the delivery of your order, please email:

ambriadesigns@outlook.com